Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
This report aims to provide a comprehensive presentation of the global market for IVR System, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IVR System. This report contains market size and forecasts of IVR System in global, including the following market information:
Global IVR System Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global IVR System market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Outbound Services Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of IVR System include Aspect software Inc, Avaya Inc, Cisco Systems Inc, Convergys Crop, Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc, True Image Interactive Inc and Verizon Communication Inc, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the IVR System companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global IVR System Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global IVR System Market Segment Percentages, by Type, 2022 (%)
Outbound Services
Inbound Services
Global IVR System Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global IVR System Market Segment Percentages, by Application, 2022 (%)
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Global IVR System Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global IVR System Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies IVR System revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies IVR System revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Outline of Major Chapters:
Chapter 1: Introduces the definition of IVR System, market overview.
Chapter 2: Global IVR System market size in revenue.
Chapter 3: Detailed analysis of IVR System company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of IVR System in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 IVR System Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global IVR System Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global IVR System Overall Market Size
2.1 Global IVR System Market Size: 2022 VS 2029
2.2 Global IVR System Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top IVR System Players in Global Market
3.2 Top Global IVR System Companies Ranked by Revenue
3.3 Global IVR System Revenue by Companies
3.4 Top 3 and Top 5 IVR System Companies in Global Market, by Revenue in 2022
3.5 Global Companies IVR System Product Type
3.6 Tier 1, Tier 2 and Tier 3 IVR System Players in Global Market
3.6.1 List of Global Tier 1 IVR System Companies
3.6.2 List of Global Tier 2 and Tier 3 IVR System Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global IVR System Market Size Markets, 2022 & 2029
4.1.2 Outbound Services
4.1.3 Inbound Services
4.2 By Type - Global IVR System Revenue & Forecasts
4.2.1 By Type - Global IVR System Revenue, 2018-2023
4.2.2 By Type - Global IVR System Revenue, 2024-2029
4.2.3 By Type - Global IVR System Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global IVR System Market Size, 2022 & 2029
5.1.2 Banking Financial Services and Insurance (BFSI)
5.1.3 Healthcare
5.1.4 Hospitality
5.1.5 IT & Telecommunication
5.1.6 Others
5.2 By Application - Global IVR System Revenue & Forecasts
5.2.1 By Application - Global IVR System Revenue, 2018-2023
5.2.2 By Application - Global IVR System Revenue, 2024-2029
5.2.3 By Application - Global IVR System Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global IVR System Market Size, 2022 & 2029
6.2 By Region - Global IVR System Revenue & Forecasts
6.2.1 By Region - Global IVR System Revenue, 2018-2023
6.2.2 By Region - Global IVR System Revenue, 2024-2029
6.2.3 By Region - Global IVR System Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America IVR System Revenue, 2018-2029
6.3.2 US IVR System Market Size, 2018-2029
6.3.3 Canada IVR System Market Size, 2018-2029
6.3.4 Mexico IVR System Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe IVR System Revenue, 2018-2029
6.4.2 Germany IVR System Market Size, 2018-2029
6.4.3 France IVR System Market Size, 2018-2029
6.4.4 U.K. IVR System Market Size, 2018-2029
6.4.5 Italy IVR System Market Size, 2018-2029
6.4.6 Russia IVR System Market Size, 2018-2029
6.4.7 Nordic Countries IVR System Market Size, 2018-2029
6.4.8 Benelux IVR System Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia IVR System Revenue, 2018-2029
6.5.2 China IVR System Market Size, 2018-2029
6.5.3 Japan IVR System Market Size, 2018-2029
6.5.4 South Korea IVR System Market Size, 2018-2029
6.5.5 Southeast Asia IVR System Market Size, 2018-2029
6.5.6 India IVR System Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America IVR System Revenue, 2018-2029
6.6.2 Brazil IVR System Market Size, 2018-2029
6.6.3 Argentina IVR System Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa IVR System Revenue, 2018-2029
6.7.2 Turkey IVR System Market Size, 2018-2029
6.7.3 Israel IVR System Market Size, 2018-2029
6.7.4 Saudi Arabia IVR System Market Size, 2018-2029
6.7.5 UAE IVR System Market Size, 2018-2029
7 IVR System Companies Profiles
7.1 Aspect software Inc
7.1.1 Aspect software Inc Company Summary
7.1.2 Aspect software Inc Business Overview
7.1.3 Aspect software Inc IVR System Major Product Offerings
7.1.4 Aspect software Inc IVR System Revenue in Global Market (2018-2023)
7.1.5 Aspect software Inc Key News & Latest Developments
7.2 Avaya Inc
7.2.1 Avaya Inc Company Summary
7.2.2 Avaya Inc Business Overview
7.2.3 Avaya Inc IVR System Major Product Offerings
7.2.4 Avaya Inc IVR System Revenue in Global Market (2018-2023)
7.2.5 Avaya Inc Key News & Latest Developments
7.3 Cisco Systems Inc
7.3.1 Cisco Systems Inc Company Summary
7.3.2 Cisco Systems Inc Business Overview
7.3.3 Cisco Systems Inc IVR System Major Product Offerings
7.3.4 Cisco Systems Inc IVR System Revenue in Global Market (2018-2023)
7.3.5 Cisco Systems Inc Key News & Latest Developments
7.4 Convergys Crop
7.4.1 Convergys Crop Company Summary
7.4.2 Convergys Crop Business Overview
7.4.3 Convergys Crop IVR System Major Product Offerings
7.4.4 Convergys Crop IVR System Revenue in Global Market (2018-2023)
7.4.5 Convergys Crop Key News & Latest Developments
7.5 Dialogic Corporation
7.5.1 Dialogic Corporation Company Summary
7.5.2 Dialogic Corporation Business Overview
7.5.3 Dialogic Corporation IVR System Major Product Offerings
7.5.4 Dialogic Corporation IVR System Revenue in Global Market (2018-2023)
7.5.5 Dialogic Corporation Key News & Latest Developments
7.6 Mitel Networks Corporation
7.6.1 Mitel Networks Corporation Company Summary
7.6.2 Mitel Networks Corporation Business Overview
7.6.3 Mitel Networks Corporation IVR System Major Product Offerings
7.6.4 Mitel Networks Corporation IVR System Revenue in Global Market (2018-2023)
7.6.5 Mitel Networks Corporation Key News & Latest Developments
7.7 Nuance Communications Inc
7.7.1 Nuance Communications Inc Company Summary
7.7.2 Nuance Communications Inc Business Overview
7.7.3 Nuance Communications Inc IVR System Major Product Offerings
7.7.4 Nuance Communications Inc IVR System Revenue in Global Market (2018-2023)
7.7.5 Nuance Communications Inc Key News & Latest Developments
7.8 True Image Interactive Inc
7.8.1 True Image Interactive Inc Company Summary
7.8.2 True Image Interactive Inc Business Overview
7.8.3 True Image Interactive Inc IVR System Major Product Offerings
7.8.4 True Image Interactive Inc IVR System Revenue in Global Market (2018-2023)
7.8.5 True Image Interactive Inc Key News & Latest Developments
7.9 Verizon Communication Inc
7.9.1 Verizon Communication Inc Company Summary
7.9.2 Verizon Communication Inc Business Overview
7.9.3 Verizon Communication Inc IVR System Major Product Offerings
7.9.4 Verizon Communication Inc IVR System Revenue in Global Market (2018-2023)
7.9.5 Verizon Communication Inc Key News & Latest Developments
7.10 Voicent Communications Inc
7.10.1 Voicent Communications Inc Company Summary
7.10.2 Voicent Communications Inc Business Overview
7.10.3 Voicent Communications Inc IVR System Major Product Offerings
7.10.4 Voicent Communications Inc IVR System Revenue in Global Market (2018-2023)
7.10.5 Voicent Communications Inc Key News & Latest Developments
7.11 Enghouse Systems Limited
7.11.1 Enghouse Systems Limited Company Summary
7.11.2 Enghouse Systems Limited Business Overview
7.11.3 Enghouse Systems Limited IVR System Major Product Offerings
7.11.4 Enghouse Systems Limited IVR System Revenue in Global Market (2018-2023)
7.11.5 Enghouse Systems Limited Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. IVR System Market Opportunities & Trends in Global Market
Table 2. IVR System Market Drivers in Global Market
Table 3. IVR System Market Restraints in Global Market
Table 4. Key Players of IVR System in Global Market
Table 5. Top IVR System Players in Global Market, Ranking by Revenue (2022)
Table 6. Global IVR System Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global IVR System Revenue Share by Companies, 2018-2023
Table 8. Global Companies IVR System Product Type
Table 9. List of Global Tier 1 IVR System Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 IVR System Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global IVR System Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - IVR System Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - IVR System Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global IVR System Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - IVR System Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - IVR System Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global IVR System Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global IVR System Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global IVR System Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America IVR System Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America IVR System Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe IVR System Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe IVR System Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia IVR System Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia IVR System Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America IVR System Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America IVR System Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa IVR System Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa IVR System Revenue, (US$, Mn), 2024-2029
Table 30. Aspect software Inc Company Summary
Table 31. Aspect software Inc IVR System Product Offerings
Table 32. Aspect software Inc IVR System Revenue (US$, Mn) & (2018-2023)
Table 33. Aspect software Inc Key News & Latest Developments
Table 34. Avaya Inc Company Summary
Table 35. Avaya Inc IVR System Product Offerings
Table 36. Avaya Inc IVR System Revenue (US$, Mn) & (2018-2023)
Table 37. Avaya Inc Key News & Latest Developments
Table 38. Cisco Systems Inc Company Summary
Table 39. Cisco Systems Inc IVR System Product Offerings
Table 40. Cisco Systems Inc IVR System Revenue (US$, Mn) & (2018-2023)
Table 41. Cisco Systems Inc Key News & Latest Developments
Table 42. Convergys Crop Company Summary
Table 43. Convergys Crop IVR System Product Offerings
Table 44. Convergys Crop IVR System Revenue (US$, Mn) & (2018-2023)
Table 45. Convergys Crop Key News & Latest Developments
Table 46. Dialogic Corporation Company Summary
Table 47. Dialogic Corporation IVR System Product Offerings
Table 48. Dialogic Corporation IVR System Revenue (US$, Mn) & (2018-2023)
Table 49. Dialogic Corporation Key News & Latest Developments
Table 50. Mitel Networks Corporation Company Summary
Table 51. Mitel Networks Corporation IVR System Product Offerings
Table 52. Mitel Networks Corporation IVR System Revenue (US$, Mn) & (2018-2023)
Table 53. Mitel Networks Corporation Key News & Latest Developments
Table 54. Nuance Communications Inc Company Summary
Table 55. Nuance Communications Inc IVR System Product Offerings
Table 56. Nuance Communications Inc IVR System Revenue (US$, Mn) & (2018-2023)
Table 57. Nuance Communications Inc Key News & Latest Developments
Table 58. True Image Interactive Inc Company Summary
Table 59. True Image Interactive Inc IVR System Product Offerings
Table 60. True Image Interactive Inc IVR System Revenue (US$, Mn) & (2018-2023)
Table 61. True Image Interactive Inc Key News & Latest Developments
Table 62. Verizon Communication Inc Company Summary
Table 63. Verizon Communication Inc IVR System Product Offerings
Table 64. Verizon Communication Inc IVR System Revenue (US$, Mn) & (2018-2023)
Table 65. Verizon Communication Inc Key News & Latest Developments
Table 66. Voicent Communications Inc Company Summary
Table 67. Voicent Communications Inc IVR System Product Offerings
Table 68. Voicent Communications Inc IVR System Revenue (US$, Mn) & (2018-2023)
Table 69. Voicent Communications Inc Key News & Latest Developments
Table 70. Enghouse Systems Limited Company Summary
Table 71. Enghouse Systems Limited IVR System Product Offerings
Table 72. Enghouse Systems Limited IVR System Revenue (US$, Mn) & (2018-2023)
Table 73. Enghouse Systems Limited Key News & Latest Developments
List of Figures
Figure 1. IVR System Segment by Type in 2022
Figure 2. IVR System Segment by Application in 2022
Figure 3. Global IVR System Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global IVR System Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global IVR System Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by IVR System Revenue in 2022
Figure 8. By Type - Global IVR System Revenue Market Share, 2018-2029
Figure 9. By Application - Global IVR System Revenue Market Share, 2018-2029
Figure 10. By Type - Global IVR System Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global IVR System Revenue Market Share, 2018-2029
Figure 12. By Application - Global IVR System Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global IVR System Revenue Market Share, 2018-2029
Figure 14. By Region - Global IVR System Revenue Market Share, 2018-2029
Figure 15. By Country - North America IVR System Revenue Market Share, 2018-2029
Figure 16. US IVR System Revenue, (US$, Mn), 2018-2029
Figure 17. Canada IVR System Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico IVR System Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe IVR System Revenue Market Share, 2018-2029
Figure 20. Germany IVR System Revenue, (US$, Mn), 2018-2029
Figure 21. France IVR System Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. IVR System Revenue, (US$, Mn), 2018-2029
Figure 23. Italy IVR System Revenue, (US$, Mn), 2018-2029
Figure 24. Russia IVR System Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries IVR System Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux IVR System Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia IVR System Revenue Market Share, 2018-2029
Figure 28. China IVR System Revenue, (US$, Mn), 2018-2029
Figure 29. Japan IVR System Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea IVR System Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia IVR System Revenue, (US$, Mn), 2018-2029
Figure 32. India IVR System Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America IVR System Revenue Market Share, 2018-2029
Figure 34. Brazil IVR System Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina IVR System Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa IVR System Revenue Market Share, 2018-2029
Figure 37. Turkey IVR System Revenue, (US$, Mn), 2018-2029
Figure 38. Israel IVR System Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia IVR System Revenue, (US$, Mn), 2018-2029
Figure 40. UAE IVR System Revenue, (US$, Mn), 2018-2029
Figure 41. Aspect software Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Avaya Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Cisco Systems Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Convergys Crop IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Dialogic Corporation IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Mitel Networks Corporation IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Nuance Communications Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. True Image Interactive Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Verizon Communication Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Voicent Communications Inc IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Enghouse Systems Limited IVR System Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
