IVR System Market, Global Outlook and Forecast 2023-2029
Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.
Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
This report aims to provide a comprehensive presentation of the global market for IVR System, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IVR System. This report contains market size and forecasts of IVR System in global, including the following market information:
Global IVR System Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global IVR System market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Outbound Services Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of IVR System include Aspect software Inc, Avaya Inc, Cisco Systems Inc, Convergys Crop, Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc, True Image Interactive Inc and Verizon Communication Inc, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the IVR System companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global IVR System Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global IVR System Market Segment Percentages, by Type, 2022 (%)
Outbound Services
Inbound Services
Global IVR System Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global IVR System Market Segment Percentages, by Application, 2022 (%)
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others
Global IVR System Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global IVR System Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies IVR System revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies IVR System revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited
Outline of Major Chapters:
Chapter 1: Introduces the definition of IVR System, market overview.
Chapter 2: Global IVR System market size in revenue.
Chapter 3: Detailed analysis of IVR System company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of IVR System in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
