Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
This report aims to provide a comprehensive presentation of the global market for Help Desk Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Help Desk Outsourcing. This report contains market size and forecasts of Help Desk Outsourcing in global, including the following market information:
Global Help Desk Outsourcing Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Help Desk Outsourcing market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
We surveyed the Help Desk Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Help Desk Outsourcing Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Help Desk Outsourcing Market Segment Percentages, by Type, 2022 (%)
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Global Help Desk Outsourcing Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Help Desk Outsourcing Market Segment Percentages, by Application, 2022 (%)
Large Enterprises
Small and Medium Enterprises
Global Help Desk Outsourcing Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Help Desk Outsourcing Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Help Desk Outsourcing revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Help Desk Outsourcing revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
Outline of Major Chapters:
Chapter 1: Introduces the definition of Help Desk Outsourcing, market overview.
Chapter 2: Global Help Desk Outsourcing market size in revenue.
Chapter 3: Detailed analysis of Help Desk Outsourcing company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Help Desk Outsourcing in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Help Desk Outsourcing Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Help Desk Outsourcing Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Help Desk Outsourcing Overall Market Size
2.1 Global Help Desk Outsourcing Market Size: 2022 VS 2029
2.2 Global Help Desk Outsourcing Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Help Desk Outsourcing Players in Global Market
3.2 Top Global Help Desk Outsourcing Companies Ranked by Revenue
3.3 Global Help Desk Outsourcing Revenue by Companies
3.4 Top 3 and Top 5 Help Desk Outsourcing Companies in Global Market, by Revenue in 2022
3.5 Global Companies Help Desk Outsourcing Product Type
3.6 Tier 1, Tier 2 and Tier 3 Help Desk Outsourcing Players in Global Market
3.6.1 List of Global Tier 1 Help Desk Outsourcing Companies
3.6.2 List of Global Tier 2 and Tier 3 Help Desk Outsourcing Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Help Desk Outsourcing Market Size Markets, 2022 & 2029
4.1.2 Outsourced Level 1 and Level 2 Support Services
4.1.3 Outsourced Technical Helpdesk Support Services
4.2 By Type - Global Help Desk Outsourcing Revenue & Forecasts
4.2.1 By Type - Global Help Desk Outsourcing Revenue, 2018-2023
4.2.2 By Type - Global Help Desk Outsourcing Revenue, 2024-2029
4.2.3 By Type - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Help Desk Outsourcing Market Size, 2022 & 2029
5.1.2 Large Enterprises
5.1.3 Small and Medium Enterprises
5.2 By Application - Global Help Desk Outsourcing Revenue & Forecasts
5.2.1 By Application - Global Help Desk Outsourcing Revenue, 2018-2023
5.2.2 By Application - Global Help Desk Outsourcing Revenue, 2024-2029
5.2.3 By Application - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Help Desk Outsourcing Market Size, 2022 & 2029
6.2 By Region - Global Help Desk Outsourcing Revenue & Forecasts
6.2.1 By Region - Global Help Desk Outsourcing Revenue, 2018-2023
6.2.2 By Region - Global Help Desk Outsourcing Revenue, 2024-2029
6.2.3 By Region - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Help Desk Outsourcing Revenue, 2018-2029
6.3.2 US Help Desk Outsourcing Market Size, 2018-2029
6.3.3 Canada Help Desk Outsourcing Market Size, 2018-2029
6.3.4 Mexico Help Desk Outsourcing Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Help Desk Outsourcing Revenue, 2018-2029
6.4.2 Germany Help Desk Outsourcing Market Size, 2018-2029
6.4.3 France Help Desk Outsourcing Market Size, 2018-2029
6.4.4 U.K. Help Desk Outsourcing Market Size, 2018-2029
6.4.5 Italy Help Desk Outsourcing Market Size, 2018-2029
6.4.6 Russia Help Desk Outsourcing Market Size, 2018-2029
6.4.7 Nordic Countries Help Desk Outsourcing Market Size, 2018-2029
6.4.8 Benelux Help Desk Outsourcing Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Help Desk Outsourcing Revenue, 2018-2029
6.5.2 China Help Desk Outsourcing Market Size, 2018-2029
6.5.3 Japan Help Desk Outsourcing Market Size, 2018-2029
6.5.4 South Korea Help Desk Outsourcing Market Size, 2018-2029
6.5.5 Southeast Asia Help Desk Outsourcing Market Size, 2018-2029
6.5.6 India Help Desk Outsourcing Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Help Desk Outsourcing Revenue, 2018-2029
6.6.2 Brazil Help Desk Outsourcing Market Size, 2018-2029
6.6.3 Argentina Help Desk Outsourcing Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Help Desk Outsourcing Revenue, 2018-2029
6.7.2 Turkey Help Desk Outsourcing Market Size, 2018-2029
6.7.3 Israel Help Desk Outsourcing Market Size, 2018-2029
6.7.4 Saudi Arabia Help Desk Outsourcing Market Size, 2018-2029
6.7.5 UAE Help Desk Outsourcing Market Size, 2018-2029
7 Help Desk Outsourcing Companies Profiles
7.1 CSC
7.1.1 CSC Company Summary
7.1.2 CSC Business Overview
7.1.3 CSC Help Desk Outsourcing Major Product Offerings
7.1.4 CSC Help Desk Outsourcing Revenue in Global Market (2018-2023)
7.1.5 CSC Key News & Latest Developments
7.2 HCL Technologies
7.2.1 HCL Technologies Company Summary
7.2.2 HCL Technologies Business Overview
7.2.3 HCL Technologies Help Desk Outsourcing Major Product Offerings
7.2.4 HCL Technologies Help Desk Outsourcing Revenue in Global Market (2018-2023)
7.2.5 HCL Technologies Key News & Latest Developments
7.3 HP Enterprise Services
7.3.1 HP Enterprise Services Company Summary
7.3.2 HP Enterprise Services Business Overview
7.3.3 HP Enterprise Services Help Desk Outsourcing Major Product Offerings
7.3.4 HP Enterprise Services Help Desk Outsourcing Revenue in Global Market (2018-2023)
7.3.5 HP Enterprise Services Key News & Latest Developments
7.4 IBM
7.4.1 IBM Company Summary
7.4.2 IBM Business Overview
7.4.3 IBM Help Desk Outsourcing Major Product Offerings
7.4.4 IBM Help Desk Outsourcing Revenue in Global Market (2018-2023)
7.4.5 IBM Key News & Latest Developments
7.5 Qcom Outsourcing
7.5.1 Qcom Outsourcing Company Summary
7.5.2 Qcom Outsourcing Business Overview
7.5.3 Qcom Outsourcing Help Desk Outsourcing Major Product Offerings
7.5.4 Qcom Outsourcing Help Desk Outsourcing Revenue in Global Market (2018-2023)
7.5.5 Qcom Outsourcing Key News & Latest Developments
7.6 Wipro
7.6.1 Wipro Company Summary
7.6.2 Wipro Business Overview
7.6.3 Wipro Help Desk Outsourcing Major Product Offerings
7.6.4 Wipro Help Desk Outsourcing Revenue in Global Market (2018-2023)
7.6.5 Wipro Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Help Desk Outsourcing Market Opportunities & Trends in Global Market
Table 2. Help Desk Outsourcing Market Drivers in Global Market
Table 3. Help Desk Outsourcing Market Restraints in Global Market
Table 4. Key Players of Help Desk Outsourcing in Global Market
Table 5. Top Help Desk Outsourcing Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Help Desk Outsourcing Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Help Desk Outsourcing Revenue Share by Companies, 2018-2023
Table 8. Global Companies Help Desk Outsourcing Product Type
Table 9. List of Global Tier 1 Help Desk Outsourcing Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Help Desk Outsourcing Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Help Desk Outsourcing Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Help Desk Outsourcing Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Help Desk Outsourcing Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Help Desk Outsourcing Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Help Desk Outsourcing Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Help Desk Outsourcing Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Help Desk Outsourcing Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Help Desk Outsourcing Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Help Desk Outsourcing Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Help Desk Outsourcing Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Help Desk Outsourcing Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Help Desk Outsourcing Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Help Desk Outsourcing Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Help Desk Outsourcing Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Help Desk Outsourcing Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Help Desk Outsourcing Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Help Desk Outsourcing Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Help Desk Outsourcing Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Help Desk Outsourcing Revenue, (US$, Mn), 2024-2029
Table 30. CSC Company Summary
Table 31. CSC Help Desk Outsourcing Product Offerings
Table 32. CSC Help Desk Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 33. CSC Key News & Latest Developments
Table 34. HCL Technologies Company Summary
Table 35. HCL Technologies Help Desk Outsourcing Product Offerings
Table 36. HCL Technologies Help Desk Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 37. HCL Technologies Key News & Latest Developments
Table 38. HP Enterprise Services Company Summary
Table 39. HP Enterprise Services Help Desk Outsourcing Product Offerings
Table 40. HP Enterprise Services Help Desk Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 41. HP Enterprise Services Key News & Latest Developments
Table 42. IBM Company Summary
Table 43. IBM Help Desk Outsourcing Product Offerings
Table 44. IBM Help Desk Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 45. IBM Key News & Latest Developments
Table 46. Qcom Outsourcing Company Summary
Table 47. Qcom Outsourcing Help Desk Outsourcing Product Offerings
Table 48. Qcom Outsourcing Help Desk Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 49. Qcom Outsourcing Key News & Latest Developments
Table 50. Wipro Company Summary
Table 51. Wipro Help Desk Outsourcing Product Offerings
Table 52. Wipro Help Desk Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 53. Wipro Key News & Latest Developments
List of Figures
Figure 1. Help Desk Outsourcing Segment by Type in 2022
Figure 2. Help Desk Outsourcing Segment by Application in 2022
Figure 3. Global Help Desk Outsourcing Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Help Desk Outsourcing Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Help Desk Outsourcing Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Help Desk Outsourcing Revenue in 2022
Figure 8. By Type - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 9. By Application - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 10. By Type - Global Help Desk Outsourcing Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 12. By Application - Global Help Desk Outsourcing Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 14. By Region - Global Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 15. By Country - North America Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 16. US Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 20. Germany Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 21. France Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 28. China Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 32. India Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 34. Brazil Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Help Desk Outsourcing Revenue Market Share, 2018-2029
Figure 37. Turkey Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Help Desk Outsourcing Revenue, (US$, Mn), 2018-2029
Figure 41. CSC Help Desk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. HCL Technologies Help Desk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. HP Enterprise Services Help Desk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. IBM Help Desk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Qcom Outsourcing Help Desk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Wipro Help Desk Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
