Help Desk Outsourcing Market, Global Outlook and Forecast 2023-2029
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
This report aims to provide a comprehensive presentation of the global market for Help Desk Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Help Desk Outsourcing. This report contains market size and forecasts of Help Desk Outsourcing in global, including the following market information:
Global Help Desk Outsourcing Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Help Desk Outsourcing market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.
We surveyed the Help Desk Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Help Desk Outsourcing Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Help Desk Outsourcing Market Segment Percentages, by Type, 2022 (%)
Outsourced Level 1 and Level 2 Support Services
Outsourced Technical Helpdesk Support Services
Global Help Desk Outsourcing Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Help Desk Outsourcing Market Segment Percentages, by Application, 2022 (%)
Large Enterprises
Small and Medium Enterprises
Global Help Desk Outsourcing Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Help Desk Outsourcing Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Help Desk Outsourcing revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Help Desk Outsourcing revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
Outline of Major Chapters:
Chapter 1: Introduces the definition of Help Desk Outsourcing, market overview.
Chapter 2: Global Help Desk Outsourcing market size in revenue.
Chapter 3: Detailed analysis of Help Desk Outsourcing company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Help Desk Outsourcing in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
