This report aims to provide a comprehensive presentation of the global market for Customer Engagement Platform, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Engagement Platform. This report contains market size and forecasts of Customer Engagement Platform in global, including the following market information:
Global Customer Engagement Platform Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Engagement Platform market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Engagement Platform include Pipedrive, amoCRM, HubSpot, Zendesk, Thryv, Oracle, Lucrativ, FreeAgent CRM and Salesforce.com, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Customer Engagement Platform companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Engagement Platform Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Engagement Platform Market Segment Percentages, by Type, 2022 (%)
Cloud-based
On-premises
Global Customer Engagement Platform Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Engagement Platform Market Segment Percentages, by Application, 2022 (%)
Small and Medium Enterprises (SMEs)
Large Enterprises
Global Customer Engagement Platform Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Engagement Platform Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Engagement Platform revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Engagement Platform revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Pipedrive
amoCRM
HubSpot
Zendesk
Thryv
Oracle
Lucrativ
FreeAgent CRM
Salesforce.com
Claritysoft
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Engagement Platform, market overview.
Chapter 2: Global Customer Engagement Platform market size in revenue.
Chapter 3: Detailed analysis of Customer Engagement Platform company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Engagement Platform in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Customer Engagement Platform Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Engagement Platform Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Engagement Platform Overall Market Size
2.1 Global Customer Engagement Platform Market Size: 2022 VS 2029
2.2 Global Customer Engagement Platform Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Engagement Platform Players in Global Market
3.2 Top Global Customer Engagement Platform Companies Ranked by Revenue
3.3 Global Customer Engagement Platform Revenue by Companies
3.4 Top 3 and Top 5 Customer Engagement Platform Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Engagement Platform Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Engagement Platform Players in Global Market
3.6.1 List of Global Tier 1 Customer Engagement Platform Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Engagement Platform Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Engagement Platform Market Size Markets, 2022 & 2029
4.1.2 Cloud-based
4.1.3 On-premises
4.2 By Type - Global Customer Engagement Platform Revenue & Forecasts
4.2.1 By Type - Global Customer Engagement Platform Revenue, 2018-2023
4.2.2 By Type - Global Customer Engagement Platform Revenue, 2024-2029
4.2.3 By Type - Global Customer Engagement Platform Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Engagement Platform Market Size, 2022 & 2029
5.1.2 Small and Medium Enterprises (SMEs)
5.1.3 Large Enterprises
5.2 By Application - Global Customer Engagement Platform Revenue & Forecasts
5.2.1 By Application - Global Customer Engagement Platform Revenue, 2018-2023
5.2.2 By Application - Global Customer Engagement Platform Revenue, 2024-2029
5.2.3 By Application - Global Customer Engagement Platform Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Customer Engagement Platform Market Size, 2022 & 2029
6.2 By Region - Global Customer Engagement Platform Revenue & Forecasts
6.2.1 By Region - Global Customer Engagement Platform Revenue, 2018-2023
6.2.2 By Region - Global Customer Engagement Platform Revenue, 2024-2029
6.2.3 By Region - Global Customer Engagement Platform Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Customer Engagement Platform Revenue, 2018-2029
6.3.2 US Customer Engagement Platform Market Size, 2018-2029
6.3.3 Canada Customer Engagement Platform Market Size, 2018-2029
6.3.4 Mexico Customer Engagement Platform Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Customer Engagement Platform Revenue, 2018-2029
6.4.2 Germany Customer Engagement Platform Market Size, 2018-2029
6.4.3 France Customer Engagement Platform Market Size, 2018-2029
6.4.4 U.K. Customer Engagement Platform Market Size, 2018-2029
6.4.5 Italy Customer Engagement Platform Market Size, 2018-2029
6.4.6 Russia Customer Engagement Platform Market Size, 2018-2029
6.4.7 Nordic Countries Customer Engagement Platform Market Size, 2018-2029
6.4.8 Benelux Customer Engagement Platform Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Customer Engagement Platform Revenue, 2018-2029
6.5.2 China Customer Engagement Platform Market Size, 2018-2029
6.5.3 Japan Customer Engagement Platform Market Size, 2018-2029
6.5.4 South Korea Customer Engagement Platform Market Size, 2018-2029
6.5.5 Southeast Asia Customer Engagement Platform Market Size, 2018-2029
6.5.6 India Customer Engagement Platform Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Customer Engagement Platform Revenue, 2018-2029
6.6.2 Brazil Customer Engagement Platform Market Size, 2018-2029
6.6.3 Argentina Customer Engagement Platform Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Engagement Platform Revenue, 2018-2029
6.7.2 Turkey Customer Engagement Platform Market Size, 2018-2029
6.7.3 Israel Customer Engagement Platform Market Size, 2018-2029
6.7.4 Saudi Arabia Customer Engagement Platform Market Size, 2018-2029
6.7.5 UAE Customer Engagement Platform Market Size, 2018-2029
7 Customer Engagement Platform Companies Profiles
7.1 Pipedrive
7.1.1 Pipedrive Company Summary
7.1.2 Pipedrive Business Overview
7.1.3 Pipedrive Customer Engagement Platform Major Product Offerings
7.1.4 Pipedrive Customer Engagement Platform Revenue in Global Market (2018-2023)
7.1.5 Pipedrive Key News & Latest Developments
7.2 amoCRM
7.2.1 amoCRM Company Summary
7.2.2 amoCRM Business Overview
7.2.3 amoCRM Customer Engagement Platform Major Product Offerings
7.2.4 amoCRM Customer Engagement Platform Revenue in Global Market (2018-2023)
7.2.5 amoCRM Key News & Latest Developments
7.3 HubSpot
7.3.1 HubSpot Company Summary
7.3.2 HubSpot Business Overview
7.3.3 HubSpot Customer Engagement Platform Major Product Offerings
7.3.4 HubSpot Customer Engagement Platform Revenue in Global Market (2018-2023)
7.3.5 HubSpot Key News & Latest Developments
7.4 Zendesk
7.4.1 Zendesk Company Summary
7.4.2 Zendesk Business Overview
7.4.3 Zendesk Customer Engagement Platform Major Product Offerings
7.4.4 Zendesk Customer Engagement Platform Revenue in Global Market (2018-2023)
7.4.5 Zendesk Key News & Latest Developments
7.5 Thryv
7.5.1 Thryv Company Summary
7.5.2 Thryv Business Overview
7.5.3 Thryv Customer Engagement Platform Major Product Offerings
7.5.4 Thryv Customer Engagement Platform Revenue in Global Market (2018-2023)
7.5.5 Thryv Key News & Latest Developments
7.6 Oracle
7.6.1 Oracle Company Summary
7.6.2 Oracle Business Overview
7.6.3 Oracle Customer Engagement Platform Major Product Offerings
7.6.4 Oracle Customer Engagement Platform Revenue in Global Market (2018-2023)
7.6.5 Oracle Key News & Latest Developments
7.7 Lucrativ
7.7.1 Lucrativ Company Summary
7.7.2 Lucrativ Business Overview
7.7.3 Lucrativ Customer Engagement Platform Major Product Offerings
7.7.4 Lucrativ Customer Engagement Platform Revenue in Global Market (2018-2023)
7.7.5 Lucrativ Key News & Latest Developments
7.8 FreeAgent CRM
7.8.1 FreeAgent CRM Company Summary
7.8.2 FreeAgent CRM Business Overview
7.8.3 FreeAgent CRM Customer Engagement Platform Major Product Offerings
7.8.4 FreeAgent CRM Customer Engagement Platform Revenue in Global Market (2018-2023)
7.8.5 FreeAgent CRM Key News & Latest Developments
7.9 Salesforce.com
7.9.1 Salesforce.com Company Summary
7.9.2 Salesforce.com Business Overview
7.9.3 Salesforce.com Customer Engagement Platform Major Product Offerings
7.9.4 Salesforce.com Customer Engagement Platform Revenue in Global Market (2018-2023)
7.9.5 Salesforce.com Key News & Latest Developments
7.10 Claritysoft
7.10.1 Claritysoft Company Summary
7.10.2 Claritysoft Business Overview
7.10.3 Claritysoft Customer Engagement Platform Major Product Offerings
7.10.4 Claritysoft Customer Engagement Platform Revenue in Global Market (2018-2023)
7.10.5 Claritysoft Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Customer Engagement Platform Market Opportunities & Trends in Global Market
Table 2. Customer Engagement Platform Market Drivers in Global Market
Table 3. Customer Engagement Platform Market Restraints in Global Market
Table 4. Key Players of Customer Engagement Platform in Global Market
Table 5. Top Customer Engagement Platform Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Engagement Platform Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Engagement Platform Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Engagement Platform Product Type
Table 9. List of Global Tier 1 Customer Engagement Platform Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Engagement Platform Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Engagement Platform Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Customer Engagement Platform Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Engagement Platform Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Customer Engagement Platform Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Customer Engagement Platform Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Engagement Platform Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Customer Engagement Platform Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Customer Engagement Platform Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Engagement Platform Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Customer Engagement Platform Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Engagement Platform Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Customer Engagement Platform Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Engagement Platform Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Customer Engagement Platform Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Engagement Platform Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Customer Engagement Platform Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Engagement Platform Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Customer Engagement Platform Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Engagement Platform Revenue, (US$, Mn), 2024-2029
Table 30. Pipedrive Company Summary
Table 31. Pipedrive Customer Engagement Platform Product Offerings
Table 32. Pipedrive Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 33. Pipedrive Key News & Latest Developments
Table 34. amoCRM Company Summary
Table 35. amoCRM Customer Engagement Platform Product Offerings
Table 36. amoCRM Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 37. amoCRM Key News & Latest Developments
Table 38. HubSpot Company Summary
Table 39. HubSpot Customer Engagement Platform Product Offerings
Table 40. HubSpot Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 41. HubSpot Key News & Latest Developments
Table 42. Zendesk Company Summary
Table 43. Zendesk Customer Engagement Platform Product Offerings
Table 44. Zendesk Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 45. Zendesk Key News & Latest Developments
Table 46. Thryv Company Summary
Table 47. Thryv Customer Engagement Platform Product Offerings
Table 48. Thryv Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 49. Thryv Key News & Latest Developments
Table 50. Oracle Company Summary
Table 51. Oracle Customer Engagement Platform Product Offerings
Table 52. Oracle Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 53. Oracle Key News & Latest Developments
Table 54. Lucrativ Company Summary
Table 55. Lucrativ Customer Engagement Platform Product Offerings
Table 56. Lucrativ Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 57. Lucrativ Key News & Latest Developments
Table 58. FreeAgent CRM Company Summary
Table 59. FreeAgent CRM Customer Engagement Platform Product Offerings
Table 60. FreeAgent CRM Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 61. FreeAgent CRM Key News & Latest Developments
Table 62. Salesforce.com Company Summary
Table 63. Salesforce.com Customer Engagement Platform Product Offerings
Table 64. Salesforce.com Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 65. Salesforce.com Key News & Latest Developments
Table 66. Claritysoft Company Summary
Table 67. Claritysoft Customer Engagement Platform Product Offerings
Table 68. Claritysoft Customer Engagement Platform Revenue (US$, Mn) & (2018-2023)
Table 69. Claritysoft Key News & Latest Developments
List of Figures
Figure 1. Customer Engagement Platform Segment by Type in 2022
Figure 2. Customer Engagement Platform Segment by Application in 2022
Figure 3. Global Customer Engagement Platform Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Engagement Platform Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Customer Engagement Platform Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Engagement Platform Revenue in 2022
Figure 8. By Type - Global Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 9. By Application - Global Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 10. By Type - Global Customer Engagement Platform Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 12. By Application - Global Customer Engagement Platform Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 14. By Region - Global Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 15. By Country - North America Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 16. US Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 20. Germany Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 21. France Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 28. China Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 32. India Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 34. Brazil Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Customer Engagement Platform Revenue Market Share, 2018-2029
Figure 37. Turkey Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Customer Engagement Platform Revenue, (US$, Mn), 2018-2029
Figure 41. Pipedrive Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. amoCRM Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. HubSpot Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Zendesk Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Thryv Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Oracle Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Lucrativ Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. FreeAgent CRM Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Salesforce.com Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Claritysoft Customer Engagement Platform Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
