This report aims to provide a comprehensive presentation of the global market for Call Monitoring Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Monitoring Software. This report contains market size and forecasts of Call Monitoring Software in global, including the following market information:
Global Call Monitoring Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Call Monitoring Software market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Call Monitoring Software include Bitrix24, CrazyCall, Five9, PhoneBurner, Genesys, Dialpad, Nextiva, Talkdesk and Aircall, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Call Monitoring Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Monitoring Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Call Monitoring Software Market Segment Percentages, by Type, 2022 (%)
Cloud-based
On-premises
Global Call Monitoring Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Call Monitoring Software Market Segment Percentages, by Application, 2022 (%)
Small and Medium Enterprises (SMEs)
Large Enterprises
Global Call Monitoring Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Call Monitoring Software Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Monitoring Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Monitoring Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Bitrix24
CrazyCall
Five9
PhoneBurner
Genesys
Dialpad
Nextiva
Talkdesk
Aircall
XenCALL
Zendesk
RingCentral
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Monitoring Software, market overview.
Chapter 2: Global Call Monitoring Software market size in revenue.
Chapter 3: Detailed analysis of Call Monitoring Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Monitoring Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Call Monitoring Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Monitoring Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Monitoring Software Overall Market Size
2.1 Global Call Monitoring Software Market Size: 2022 VS 2029
2.2 Global Call Monitoring Software Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Monitoring Software Players in Global Market
3.2 Top Global Call Monitoring Software Companies Ranked by Revenue
3.3 Global Call Monitoring Software Revenue by Companies
3.4 Top 3 and Top 5 Call Monitoring Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies Call Monitoring Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Monitoring Software Players in Global Market
3.6.1 List of Global Tier 1 Call Monitoring Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Monitoring Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Call Monitoring Software Market Size Markets, 2022 & 2029
4.1.2 Cloud-based
4.1.3 On-premises
4.2 By Type - Global Call Monitoring Software Revenue & Forecasts
4.2.1 By Type - Global Call Monitoring Software Revenue, 2018-2023
4.2.2 By Type - Global Call Monitoring Software Revenue, 2024-2029
4.2.3 By Type - Global Call Monitoring Software Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Monitoring Software Market Size, 2022 & 2029
5.1.2 Small and Medium Enterprises (SMEs)
5.1.3 Large Enterprises
5.2 By Application - Global Call Monitoring Software Revenue & Forecasts
5.2.1 By Application - Global Call Monitoring Software Revenue, 2018-2023
5.2.2 By Application - Global Call Monitoring Software Revenue, 2024-2029
5.2.3 By Application - Global Call Monitoring Software Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Call Monitoring Software Market Size, 2022 & 2029
6.2 By Region - Global Call Monitoring Software Revenue & Forecasts
6.2.1 By Region - Global Call Monitoring Software Revenue, 2018-2023
6.2.2 By Region - Global Call Monitoring Software Revenue, 2024-2029
6.2.3 By Region - Global Call Monitoring Software Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Call Monitoring Software Revenue, 2018-2029
6.3.2 US Call Monitoring Software Market Size, 2018-2029
6.3.3 Canada Call Monitoring Software Market Size, 2018-2029
6.3.4 Mexico Call Monitoring Software Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Call Monitoring Software Revenue, 2018-2029
6.4.2 Germany Call Monitoring Software Market Size, 2018-2029
6.4.3 France Call Monitoring Software Market Size, 2018-2029
6.4.4 U.K. Call Monitoring Software Market Size, 2018-2029
6.4.5 Italy Call Monitoring Software Market Size, 2018-2029
6.4.6 Russia Call Monitoring Software Market Size, 2018-2029
6.4.7 Nordic Countries Call Monitoring Software Market Size, 2018-2029
6.4.8 Benelux Call Monitoring Software Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Call Monitoring Software Revenue, 2018-2029
6.5.2 China Call Monitoring Software Market Size, 2018-2029
6.5.3 Japan Call Monitoring Software Market Size, 2018-2029
6.5.4 South Korea Call Monitoring Software Market Size, 2018-2029
6.5.5 Southeast Asia Call Monitoring Software Market Size, 2018-2029
6.5.6 India Call Monitoring Software Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Call Monitoring Software Revenue, 2018-2029
6.6.2 Brazil Call Monitoring Software Market Size, 2018-2029
6.6.3 Argentina Call Monitoring Software Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Monitoring Software Revenue, 2018-2029
6.7.2 Turkey Call Monitoring Software Market Size, 2018-2029
6.7.3 Israel Call Monitoring Software Market Size, 2018-2029
6.7.4 Saudi Arabia Call Monitoring Software Market Size, 2018-2029
6.7.5 UAE Call Monitoring Software Market Size, 2018-2029
7 Call Monitoring Software Companies Profiles
7.1 Bitrix24
7.1.1 Bitrix24 Company Summary
7.1.2 Bitrix24 Business Overview
7.1.3 Bitrix24 Call Monitoring Software Major Product Offerings
7.1.4 Bitrix24 Call Monitoring Software Revenue in Global Market (2018-2023)
7.1.5 Bitrix24 Key News & Latest Developments
7.2 CrazyCall
7.2.1 CrazyCall Company Summary
7.2.2 CrazyCall Business Overview
7.2.3 CrazyCall Call Monitoring Software Major Product Offerings
7.2.4 CrazyCall Call Monitoring Software Revenue in Global Market (2018-2023)
7.2.5 CrazyCall Key News & Latest Developments
7.3 Five9
7.3.1 Five9 Company Summary
7.3.2 Five9 Business Overview
7.3.3 Five9 Call Monitoring Software Major Product Offerings
7.3.4 Five9 Call Monitoring Software Revenue in Global Market (2018-2023)
7.3.5 Five9 Key News & Latest Developments
7.4 PhoneBurner
7.4.1 PhoneBurner Company Summary
7.4.2 PhoneBurner Business Overview
7.4.3 PhoneBurner Call Monitoring Software Major Product Offerings
7.4.4 PhoneBurner Call Monitoring Software Revenue in Global Market (2018-2023)
7.4.5 PhoneBurner Key News & Latest Developments
7.5 Genesys
7.5.1 Genesys Company Summary
7.5.2 Genesys Business Overview
7.5.3 Genesys Call Monitoring Software Major Product Offerings
7.5.4 Genesys Call Monitoring Software Revenue in Global Market (2018-2023)
7.5.5 Genesys Key News & Latest Developments
7.6 Dialpad
7.6.1 Dialpad Company Summary
7.6.2 Dialpad Business Overview
7.6.3 Dialpad Call Monitoring Software Major Product Offerings
7.6.4 Dialpad Call Monitoring Software Revenue in Global Market (2018-2023)
7.6.5 Dialpad Key News & Latest Developments
7.7 Nextiva
7.7.1 Nextiva Company Summary
7.7.2 Nextiva Business Overview
7.7.3 Nextiva Call Monitoring Software Major Product Offerings
7.7.4 Nextiva Call Monitoring Software Revenue in Global Market (2018-2023)
7.7.5 Nextiva Key News & Latest Developments
7.8 Talkdesk
7.8.1 Talkdesk Company Summary
7.8.2 Talkdesk Business Overview
7.8.3 Talkdesk Call Monitoring Software Major Product Offerings
7.8.4 Talkdesk Call Monitoring Software Revenue in Global Market (2018-2023)
7.8.5 Talkdesk Key News & Latest Developments
7.9 Aircall
7.9.1 Aircall Company Summary
7.9.2 Aircall Business Overview
7.9.3 Aircall Call Monitoring Software Major Product Offerings
7.9.4 Aircall Call Monitoring Software Revenue in Global Market (2018-2023)
7.9.5 Aircall Key News & Latest Developments
7.10 XenCALL
7.10.1 XenCALL Company Summary
7.10.2 XenCALL Business Overview
7.10.3 XenCALL Call Monitoring Software Major Product Offerings
7.10.4 XenCALL Call Monitoring Software Revenue in Global Market (2018-2023)
7.10.5 XenCALL Key News & Latest Developments
7.11 Zendesk
7.11.1 Zendesk Company Summary
7.11.2 Zendesk Business Overview
7.11.3 Zendesk Call Monitoring Software Major Product Offerings
7.11.4 Zendesk Call Monitoring Software Revenue in Global Market (2018-2023)
7.11.5 Zendesk Key News & Latest Developments
7.12 RingCentral
7.12.1 RingCentral Company Summary
7.12.2 RingCentral Business Overview
7.12.3 RingCentral Call Monitoring Software Major Product Offerings
7.12.4 RingCentral Call Monitoring Software Revenue in Global Market (2018-2023)
7.12.5 RingCentral Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Call Monitoring Software Market Opportunities & Trends in Global Market
Table 2. Call Monitoring Software Market Drivers in Global Market
Table 3. Call Monitoring Software Market Restraints in Global Market
Table 4. Key Players of Call Monitoring Software in Global Market
Table 5. Top Call Monitoring Software Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Call Monitoring Software Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Call Monitoring Software Revenue Share by Companies, 2018-2023
Table 8. Global Companies Call Monitoring Software Product Type
Table 9. List of Global Tier 1 Call Monitoring Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Call Monitoring Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Call Monitoring Software Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Call Monitoring Software Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Call Monitoring Software Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application ? Global Call Monitoring Software Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Call Monitoring Software Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Call Monitoring Software Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region ? Global Call Monitoring Software Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Call Monitoring Software Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Call Monitoring Software Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Call Monitoring Software Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Call Monitoring Software Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Call Monitoring Software Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Call Monitoring Software Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Call Monitoring Software Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Call Monitoring Software Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Call Monitoring Software Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Call Monitoring Software Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Call Monitoring Software Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Call Monitoring Software Revenue, (US$, Mn), 2024-2029
Table 30. Bitrix24 Company Summary
Table 31. Bitrix24 Call Monitoring Software Product Offerings
Table 32. Bitrix24 Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 33. Bitrix24 Key News & Latest Developments
Table 34. CrazyCall Company Summary
Table 35. CrazyCall Call Monitoring Software Product Offerings
Table 36. CrazyCall Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 37. CrazyCall Key News & Latest Developments
Table 38. Five9 Company Summary
Table 39. Five9 Call Monitoring Software Product Offerings
Table 40. Five9 Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 41. Five9 Key News & Latest Developments
Table 42. PhoneBurner Company Summary
Table 43. PhoneBurner Call Monitoring Software Product Offerings
Table 44. PhoneBurner Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 45. PhoneBurner Key News & Latest Developments
Table 46. Genesys Company Summary
Table 47. Genesys Call Monitoring Software Product Offerings
Table 48. Genesys Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 49. Genesys Key News & Latest Developments
Table 50. Dialpad Company Summary
Table 51. Dialpad Call Monitoring Software Product Offerings
Table 52. Dialpad Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 53. Dialpad Key News & Latest Developments
Table 54. Nextiva Company Summary
Table 55. Nextiva Call Monitoring Software Product Offerings
Table 56. Nextiva Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 57. Nextiva Key News & Latest Developments
Table 58. Talkdesk Company Summary
Table 59. Talkdesk Call Monitoring Software Product Offerings
Table 60. Talkdesk Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 61. Talkdesk Key News & Latest Developments
Table 62. Aircall Company Summary
Table 63. Aircall Call Monitoring Software Product Offerings
Table 64. Aircall Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 65. Aircall Key News & Latest Developments
Table 66. XenCALL Company Summary
Table 67. XenCALL Call Monitoring Software Product Offerings
Table 68. XenCALL Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 69. XenCALL Key News & Latest Developments
Table 70. Zendesk Company Summary
Table 71. Zendesk Call Monitoring Software Product Offerings
Table 72. Zendesk Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 73. Zendesk Key News & Latest Developments
Table 74. RingCentral Company Summary
Table 75. RingCentral Call Monitoring Software Product Offerings
Table 76. RingCentral Call Monitoring Software Revenue (US$, Mn) & (2018-2023)
Table 77. RingCentral Key News & Latest Developments
List of Figures
Figure 1. Call Monitoring Software Segment by Type in 2022
Figure 2. Call Monitoring Software Segment by Application in 2022
Figure 3. Global Call Monitoring Software Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Call Monitoring Software Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Call Monitoring Software Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Call Monitoring Software Revenue in 2022
Figure 8. By Type - Global Call Monitoring Software Revenue Market Share, 2018-2029
Figure 9. By Application - Global Call Monitoring Software Revenue Market Share, 2018-2029
Figure 10. By Type - Global Call Monitoring Software Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Call Monitoring Software Revenue Market Share, 2018-2029
Figure 12. By Application - Global Call Monitoring Software Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Call Monitoring Software Revenue Market Share, 2018-2029
Figure 14. By Region - Global Call Monitoring Software Revenue Market Share, 2018-2029
Figure 15. By Country - North America Call Monitoring Software Revenue Market Share, 2018-2029
Figure 16. US Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Call Monitoring Software Revenue Market Share, 2018-2029
Figure 20. Germany Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 21. France Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Call Monitoring Software Revenue Market Share, 2018-2029
Figure 28. China Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 32. India Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Call Monitoring Software Revenue Market Share, 2018-2029
Figure 34. Brazil Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Call Monitoring Software Revenue Market Share, 2018-2029
Figure 37. Turkey Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Call Monitoring Software Revenue, (US$, Mn), 2018-2029
Figure 41. Bitrix24 Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. CrazyCall Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Five9 Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. PhoneBurner Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Genesys Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Dialpad Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Nextiva Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Talkdesk Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Aircall Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. XenCALL Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Zendesk Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. RingCentral Call Monitoring Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
