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Global Customer Experience Management (CEM) Market Size, Status and Forecast 2018-2025

Global Customer Experience Management (CEM) Market Size, Status and Forecast 2018-2025

  • Category:ICT & Media
  • Published on : 29 August 2018
  • Pages :92
  • Formats:
  • Report Code:24MRES-3055773
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This report focuses on the global Customer Experience Management (CEM) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Experience Management (CEM) development in United States, Europe and China.

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.
Customer experience is created by the contribution of not only the customers' values but also by the contribution of the company providing the experience.
In 2017, the global Customer Experience Management (CEM) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

The key players covered in this study

  • IBM
  • Oracle
  • Adobe Systems
  • Nokia Networks
  • Avaya

Market segment by Type, the product can be split into
  • Enterprise Feedback Management Software
  • Speech Analytics
  • Text Analytics
  • Web Analytics
  • Other Analytics

Market segment by Application, split into
  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Manufacturing
  • Government
  • Energy & Utilities
  • Others

Market segment by Regions/Countries, this report covers
  • United States
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India
  • Central & South America

The study objectives of this report are:
  • To analyze global Customer Experience Management (CEM) status, future forecast, growth opportunity, key market and key players.
  • To present the Customer Experience Management (CEM) development in United States, Europe and China.
  • To strategically profile the key players and comprehensively analyze their development plan and strategies.
  • To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Experience Management (CEM) are as follows:
  • History Year: 2013-2017
  • Base Year: 2017
  • Estimated Year: 2018
  • Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

TABLE OF CONTENTS

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Experience Management (CEM) Market Size Growth Rate by Type (2013-2025)
1.4.2 Enterprise Feedback Management Software
1.4.3 Speech Analytics
1.4.4 Text Analytics
1.4.5 Web Analytics
1.4.6 Other Analytics
1.5 Market by Application
1.5.1 Global Customer Experience Management (CEM) Market Share by Application (2013-2025)
1.5.2 BFSI
1.5.3 Retail
1.5.4 Healthcare
1.5.5 IT & Telecom
1.5.6 Manufacturing
1.5.7 Government
1.5.8 Energy & Utilities
1.5.9 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Experience Management (CEM) Market Size
2.2 Customer Experience Management (CEM) Growth Trends by Regions
2.2.1 Customer Experience Management (CEM) Market Size by Regions (2013-2025)
2.2.2 Customer Experience Management (CEM) Market Share by Regions (2013-2018)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Experience Management (CEM) Market Size by Manufacturers
3.1.1 Global Customer Experience Management (CEM) Revenue by Manufacturers (2013-2018)
3.1.2 Global Customer Experience Management (CEM) Revenue Market Share by Manufacturers (2013-2018)
3.1.3 Global Customer Experience Management (CEM) Market Concentration Ratio (CR5 and HHI)
3.2 Customer Experience Management (CEM) Key Players Head office and Area Served
3.3 Key Players Customer Experience Management (CEM) Product/Solution/Service
3.4 Date of Enter into Customer Experience Management (CEM) Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Experience Management (CEM) Market Size by Type (2013-2018)
4.2 Global Customer Experience Management (CEM) Market Size by Application (2013-2018)

5 United States
5.1 United States Customer Experience Management (CEM) Market Size (2013-2018)
5.2 Customer Experience Management (CEM) Key Players in United States
5.3 United States Customer Experience Management (CEM) Market Size by Type
5.4 United States Customer Experience Management (CEM) Market Size by Application

6 Europe
6.1 Europe Customer Experience Management (CEM) Market Size (2013-2018)
6.2 Customer Experience Management (CEM) Key Players in Europe
6.3 Europe Customer Experience Management (CEM) Market Size by Type
6.4 Europe Customer Experience Management (CEM) Market Size by Application

7 China
7.1 China Customer Experience Management (CEM) Market Size (2013-2018)
7.2 Customer Experience Management (CEM) Key Players in China
7.3 China Customer Experience Management (CEM) Market Size by Type
7.4 China Customer Experience Management (CEM) Market Size by Application

8 Japan
8.1 Japan Customer Experience Management (CEM) Market Size (2013-2018)
8.2 Customer Experience Management (CEM) Key Players in Japan
8.3 Japan Customer Experience Management (CEM) Market Size by Type
8.4 Japan Customer Experience Management (CEM) Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Experience Management (CEM) Market Size (2013-2018)
9.2 Customer Experience Management (CEM) Key Players in Southeast Asia
9.3 Southeast Asia Customer Experience Management (CEM) Market Size by Type
9.4 Southeast Asia Customer Experience Management (CEM) Market Size by Application

10 India
10.1 India Customer Experience Management (CEM) Market Size (2013-2018)
10.2 Customer Experience Management (CEM) Key Players in India
10.3 India Customer Experience Management (CEM) Market Size by Type
10.4 India Customer Experience Management (CEM) Market Size by Application

11 Central & South America
11.1 Central & South America Customer Experience Management (CEM) Market Size (2013-2018)
11.2 Customer Experience Management (CEM) Key Players in Central & South America
11.3 Central & South America Customer Experience Management (CEM) Market Size by Type
11.4 Central & South America Customer Experience Management (CEM) Market Size by Application

12 International Players Profiles
12.1 IBM
12.1.1 IBM Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Experience Management (CEM) Introduction
12.1.4 IBM Revenue in Customer Experience Management (CEM) Business (2013-2018)
12.1.5 IBM Recent Development
12.2 Oracle
12.2.1 Oracle Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Experience Management (CEM) Introduction
12.2.4 Oracle Revenue in Customer Experience Management (CEM) Business (2013-2018)
12.2.5 Oracle Recent Development
12.3 Adobe Systems
12.3.1 Adobe Systems Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Experience Management (CEM) Introduction
12.3.4 Adobe Systems Revenue in Customer Experience Management (CEM) Business (2013-2018)
12.3.5 Adobe Systems Recent Development
12.4 Nokia Networks
12.4.1 Nokia Networks Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Experience Management (CEM) Introduction
12.4.4 Nokia Networks Revenue in Customer Experience Management (CEM) Business (2013-2018)
12.4.5 Nokia Networks Recent Development
12.5 Avaya
12.5.1 Avaya Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Experience Management (CEM) Introduction
12.5.4 Avaya Revenue in Customer Experience Management (CEM) Business (2013-2018)
12.5.5 Avaya Recent Development

13 Market Forecast 2018-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2018-2025)
13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

LIST OF TABLES & FIGURES

List of Tables and Figures

Table Customer Experience Management (CEM) Key Market Segments
Table Key Players Customer Experience Management (CEM) Covered
Table Global Customer Experience Management (CEM) Market Size Growth Rate by Type 2013-2025 (Million US$)
Figure Global Customer Experience Management (CEM) Market Size Market Share by Type 2013-2025
Figure Enterprise Feedback Management Software Figures
Table Key Players of Enterprise Feedback Management Software
Figure Speech Analytics Figures
Table Key Players of Speech Analytics
Figure Text Analytics Figures
Table Key Players of Text Analytics
Figure Web Analytics Figures
Table Key Players of Web Analytics
Figure Other Analytics Figures
Table Key Players of Other Analytics
Table Global Customer Experience Management (CEM) Market Size Growth by Application 2013-2025 (Million US$)
Figure BFSI Case Studies
Figure Retail Case Studies
Figure Healthcare Case Studies
Figure IT & Telecom Case Studies
Figure Manufacturing Case Studies
Figure Government Case Studies
Figure Energy & Utilities Case Studies
Figure Others Case Studies
Figure Customer Experience Management (CEM) Report Years Considered
Table Global Customer Experience Management (CEM) Market Size 2013-2025 (Million US$)
Figure Global Customer Experience Management (CEM) Market Size and Growth Rate 2013-2025 (Million US$)
Table Global Customer Experience Management (CEM) Market Size by Regions 2013-2025 (Million US$)
Table Global Customer Experience Management (CEM) Market Size by Regions 2013-2018 (Million US$)
Table Global Customer Experience Management (CEM) Market Share by Regions 2013-2018
Figure Global Customer Experience Management (CEM) Market Share by Regions 2013-2018
Figure Global Customer Experience Management (CEM) Market Share by Regions 2018
Table Market Top Trends
Table Global Customer Experience Management (CEM) Revenue by Manufacturers (2013-2018) (Million US$)
Table Global Customer Experience Management (CEM) Market Share by Manufacturers (2013-2018)
Figure Global Customer Experience Management (CEM) Market Share by Manufacturers in 2018
Table Global Customer Experience Management (CEM) Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Experience Management (CEM) Product/Solution/Service
Table Date of Enter into Customer Experience Management (CEM) Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table Global Customer Experience Management (CEM) Market Size Share by Type (2013-2018)
Figure Global Customer Experience Management (CEM) Market Size Market Share by Type (2013-2018)
Table Global Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table Global Customer Experience Management (CEM) Market Size Share by Application (2013-2018)
Figure Global Customer Experience Management (CEM) Market Size Market Share by Application (2013-2018)
Figure Global Customer Experience Management (CEM) Revenue Market Share by Application in 2017
Figure United States Customer Experience Management (CEM) Market Size 2013-2018 (Million US$)
Table United States Key Players Customer Experience Management (CEM) Revenue (2017-2018) (Million US$)
Table United States Key Players Customer Experience Management (CEM) Market Share (2017-2018)
Table United States Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table United States Customer Experience Management (CEM) Market Share by Type (2013-2018)
Table United States Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table United States Customer Experience Management (CEM) Market Share by Application (2013-2018)
Figure Europe Customer Experience Management (CEM) Market Size 2013-2018 (Million US$)
Table Europe Key Players Customer Experience Management (CEM) Revenue (2017-2018) (Million US$)
Table Europe Key Players Customer Experience Management (CEM) Market Share (2017-2018)
Table Europe Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table Europe Customer Experience Management (CEM) Market Share by Type (2013-2018)
Table Europe Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table Europe Customer Experience Management (CEM) Market Share by Application (2013-2018)
Figure China Customer Experience Management (CEM) Market Size 2013-2018 (Million US$)
Table China Key Players Customer Experience Management (CEM) Revenue (2017-2018) (Million US$)
Table China Key Players Customer Experience Management (CEM) Market Share (2017-2018)
Table China Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table China Customer Experience Management (CEM) Market Share by Type (2013-2018)
Table China Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table China Customer Experience Management (CEM) Market Share by Application (2013-2018)
Figure Japan Customer Experience Management (CEM) Market Size 2013-2018 (Million US$)
Table Japan Key Players Customer Experience Management (CEM) Revenue (2017-2018) (Million US$)
Table Japan Key Players Customer Experience Management (CEM) Market Share (2017-2018)
Table Japan Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table Japan Customer Experience Management (CEM) Market Share by Type (2013-2018)
Table Japan Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table Japan Customer Experience Management (CEM) Market Share by Application (2013-2018)
Figure Southeast Asia Customer Experience Management (CEM) Market Size 2013-2018 (Million US$)
Table Southeast Asia Key Players Customer Experience Management (CEM) Revenue (2017-2018) (Million US$)
Table Southeast Asia Key Players Customer Experience Management (CEM) Market Share (2017-2018)
Table Southeast Asia Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table Southeast Asia Customer Experience Management (CEM) Market Share by Type (2013-2018)
Table Southeast Asia Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table Southeast Asia Customer Experience Management (CEM) Market Share by Application (2013-2018)
Figure India Customer Experience Management (CEM) Market Size 2013-2018 (Million US$)
Table India Key Players Customer Experience Management (CEM) Revenue (2017-2018) (Million US$)
Table India Key Players Customer Experience Management (CEM) Market Share (2017-2018)
Table India Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table India Customer Experience Management (CEM) Market Share by Type (2013-2018)
Table India Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table India Customer Experience Management (CEM) Market Share by Application (2013-2018)
Figure Central & South America Customer Experience Management (CEM) Market Size 2013-2018 (Million US$)
Table Central & South America Key Players Customer Experience Management (CEM) Revenue (2017-2018) (Million US$)
Table Central & South America Key Players Customer Experience Management (CEM) Market Share (2017-2018)
Table Central & South America Customer Experience Management (CEM) Market Size by Type (2013-2018) (Million US$)
Table Central & South America Customer Experience Management (CEM) Market Share by Type (2013-2018)
Table Central & South America Customer Experience Management (CEM) Market Size by Application (2013-2018) (Million US$)
Table Central & South America Customer Experience Management (CEM) Market Share by Application (2013-2018)
Table IBM Company Details
Table IBM Revenue in Customer Experience Management (CEM) Business (2013-2018) (Million US$)
Figure IBM Revenue Growth Rate in Customer Experience Management (CEM) Business (2013-2018)
Table IBM Recent Development
Table Oracle Company Details
Table Oracle Revenue in Customer Experience Management (CEM) Business (2013-2018)(Million US$)
Figure Oracle Revenue Growth Rate in Customer Experience Management (CEM) Business (2013-2018)
Table Oracle Recent Development
Table Adobe Systems Company Details
Table Adobe Systems Revenue in Customer Experience Management (CEM) Business (2013-2018)(Million US$)
Figure Adobe Systems Revenue Growth Rate in Customer Experience Management (CEM) Business (2013-2018)
Table Adobe Systems Recent Development
Table Nokia Networks Company Details
Table Nokia Networks Revenue in Customer Experience Management (CEM) Business (2013-2018)(Million US$)
Figure Nokia Networks Revenue Growth Rate in Customer Experience Management (CEM) Business (2013-2018)
Table Nokia Networks Recent Development
Table Avaya Company Details
Table Avaya Revenue in Customer Experience Management (CEM) Business (2013-2018)(Million US$)
Figure Avaya Revenue Growth Rate in Customer Experience Management (CEM) Business (2013-2018)
Table Avaya Recent Development
Table Global Customer Experience Management (CEM) Market Size by Regions (Million US$) 2018-2025
Figure Global Customer Experience Management (CEM) Market Size Share by Regions (2018-2025)
Figure Global Customer Experience Management (CEM) Market Size Share by Regions in 2025
Figure United States Customer Experience Management (CEM) Market Size Forecast (2018-2025)(Million USD)
Figure Europe Customer Experience Management (CEM) Market Size Forecast (2018-2025)(Million USD)
Figure China Customer Experience Management (CEM) Market Size Forecast (2018-2025)(Million USD)
Figure Japan Customer Experience Management (CEM) Market Size Forecast (2018-2025)(Million USD)
Figure Southeast Asia Customer Experience Management (CEM) Market Size Forecast (2018-2025)(Million USD)
Figure India Customer Experience Management (CEM) Market Size Forecast (2018-2025)(Million USD)
Figure Central & South America Customer Experience Management (CEM) Market Size Forecast (2018-2025)(Million USD)
Table Global Customer Experience Management (CEM) Market Size by Product (2018-2025) (Million US$)
Figure Global Customer Experience Management (CEM) Market Size by Product (2018-2025)
Figure Global Customer Experience Management (CEM) Market Size by Product in 2025
Table Global Customer Experience Management (CEM) Market Size by Application (2018-2025) (Million US$)
Figure Global Customer Experience Management (CEM) Market Size by Application (2018-2025)
Figure Global Customer Experience Management (CEM) Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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