Call Center Outsourcings Market, Global Outlook and Forecast 2023-2030
Call centers are the business consulting services where expert agents answer calls from the customers etc. The customers could call an organization before, during or after they purchase a product and this could be for their diverse needs.
This report aims to provide a comprehensive presentation of the global market for Call Center Outsourcings, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Outsourcings. This report contains market size and forecasts of Call Center Outsourcings in global, including the following market information:
Global Call Center Outsourcings Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global Call Center Outsourcings market was valued at US$ 115570 million in 2022 and is projected to reach US$ 137530 million by 2029, at a CAGR of 2.5% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Inbound Call Services Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Call Center Outsourcings include Aditya Birla Minacs, Atento, Concentrix, Conduent, Convergys Corporation, Datacom Group, DialAmerica, Firstsource and Focus Services, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Call Center Outsourcings companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Center Outsourcings Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Call Center Outsourcings Market Segment Percentages, by Type, 2022 (%)
Inbound Call Services
Outbound Call Services
Others
Global Call Center Outsourcings Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Call Center Outsourcings Market Segment Percentages, by Application, 2022 (%)
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Others
Global Call Center Outsourcings Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Call Center Outsourcings Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Center Outsourcings revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Center Outsourcings revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Aditya Birla Minacs
Atento
Concentrix
Conduent
Convergys Corporation
Datacom Group
DialAmerica
Firstsource
Focus Services
Genpact
InfoCision Management Corporation
Inktel Direct
iQor
NCO Group
One World Direct
Qualfon
Sitel
Sykes Enterprises
SupportSave
Tech Mahindra
Teleperformance
Televerde
TeleTech
TELUS International
Transcom WorldWide
Ubiquity Global Services
United Nearshore Operations
WNS Global Services
Webhelp
Outline of Major Chapters:
Chapter 1: Introduces the definition of Call Center Outsourcings, market overview.
Chapter 2: Global Call Center Outsourcings market size in revenue.
Chapter 3: Detailed analysis of Call Center Outsourcings company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Call Center Outsourcings in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
