Customer Experience Monitoring Market, Global Outlook and Forecast 2023-2029
Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.
This report aims to provide a comprehensive presentation of the global market for Customer Experience Monitoring, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience Monitoring. This report contains market size and forecasts of Customer Experience Monitoring in global, including the following market information:
Global Customer Experience Monitoring Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Experience Monitoring market was valued at US$ 77 million in 2022 and is projected to reach US$ 179.6 million by 2029, at a CAGR of 12.9% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The usage of mobile and social media touch points is increasing rapidly for sharing views and ideas. In order to get globally connected, companies must frequently monitor these touch points and follow up with their customers by understanding their needs and wants for improving customer loyalty and experience. In the competitive world, leading companies will be focusing on customer-centric approach rather than company-centric approach. Toward this, enterprises will be adapting newer ways to connect customers with organizations for regular feedback.
We surveyed the Customer Experience Monitoring companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Experience Monitoring Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Experience Monitoring Market Segment Percentages, by Type, 2022 (%)
PC Terminal
Mobile Terminal
Global Customer Experience Monitoring Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Experience Monitoring Market Segment Percentages, by Application, 2022 (%)
Retail
Bank & Finance Institution
Hospital
Others
Global Customer Experience Monitoring Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Experience Monitoring Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Experience Monitoring revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Experience Monitoring revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
RADCOM Ltd. (Israel)
Aternity(US)
Oracle Corporation (US)
RadioOpt GmbH (Germany)
BMC Software(US)
Broadcom(US)
Comarch SA (Poland)
Riverbed Technology(US)
Compuware Corporation (US)
CorrelSense(US)
Nokia Siemens Networks Oy (Finland)
Dominion Digital(US)
Huawei Technologies Co.(China)
IBM (US)
Inforonics Global Services, LLC (US)
Knoa Software(US)
KoHorts IT Services, LLC (US)
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Experience Monitoring, market overview.
Chapter 2: Global Customer Experience Monitoring market size in revenue.
Chapter 3: Detailed analysis of Customer Experience Monitoring company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Experience Monitoring in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
